1. What types of kitchen appliances do you offer?+
We offer a wide range of kitchen appliances, including ovens, hobs, microwaves, dish warmers, freestanding cookers, hoods and extractors, coffee machines, dishwashers, sinks, taps & mixers, accessories, refrigerators & freezers, wine coolers, laundry appliances, outdoor appliances, cigar humidors etc..
2. Do you offer delivery services within the UAE?+
Yes, we provide delivery services across the UAE. Once your order is confirmed, we ensure timely and secure delivery to your doorstep.
3. How long does delivery take?+
Delivery times vary depending on your location within the UAE. Typically, orders are delivered within 1-3 business days.
4. Do you offer installation services for kitchen appliances?+
Yes, we offer installation services for certain appliances, Our team of professionals will ensure that your appliance is installed safely and correctly.
5. What is your return and exchange policy?+
We offer a 14-day return policy from the purchase date. Items must be returned in their original, unopened packaging and unused. We do not accept returns for opened or box-damaged products.
You are eligible for a refund as per the policies mentioned below:
- The product has a manufacturing defect or can’t be repaired.
- If the item or its parts have previously been replaced, but the defect is still occurring during the warranty period (as per warranty terms).
6. How do I place an order on your website?+
Placing an order is easy. Simply browse our selection of kitchen appliances, add your desired products to the cart, and proceed to checkout. You can pay using various secure payment methods.
7. What payment methods do you accept?+
We accept a variety of payment methods, including credit/debit cards, Tabby( Buy Now Pay Later)
8. Are your products covered by a warranty?+
Yes, MVP Appliances warrants that the product(s) will be free from manufacturing defects for a period of 12 months on appliances for brands Elica, Elba, Foster, Algor, ALFA Forni, Lancellotti, 24 months on Liebherr, and 10 years on all sinks from the date of delivery.
9. How can I track my order?+
You can track your order through the tracking link provided in your order confirmation email. Additionally, you can log in to your account on our website and view your order status under the "My Orders" section.
10. Do you offer customer support?+
Yes, our customer support team is available to assist you with any questions or concerns. You can reach us via phone, email, or live chat on our website.
11. Do you have a physical store where I can view the products?+
Yes, we have two showrooms where you can view our products.one in Dubai and another in Abu Dhabi.
12. Can I cancel my order after it has been placed?+
Yes, you can cancel your order before it is shipped. Once the order has been dispatched, cancellation is not possible. However, you can return the product once received as per our return policy.
13. Are there any ongoing promotions or discounts?+
We regularly offer promotions and discounts on various products. Please visit our website or subscribe to our newsletter to stay updated on the latest offers.
14. How can I contact you for more information?+
You can contact us via our contact page on the website, email us at [email protected] or call our customer support at 600555602 We are here to help with any inquiries you may have.